Digital Experience Optimiser

The Work From Home Solution For PC & Mac Users

Digital Experience Optimiser Product Set​

A tailor-made product set to help guide IT teams during their Remote Working transition, in addition to Nexthink’s usual capabilities​.

A Complete Experience

• Real-time analytics

• Self-help / Self-healing (AI/ML) 

• Workplace transformation analysis

• End-point monitoring

• Service Desk integration

• Implementation professional service

• Ongoing configuration managed service

• Unique holistic view of your IT estate

• Increased productivity of employees

• Real time collaboration / engagement

• Increased employee satisfaction & retention

• Reduced support overheads

• Reduce risk / cost of failed change

• Discounted Nexthink software licensing

Digital Employee Experience Score

Digital Employee Experience is a holistic overview of the digital workplace that IT provides, allowing them to be productive and engaged.

The experience touches on different levels: the physical, sensorial, emotional and rational.

Maintain real-time visibility of all your remote workers. Leverage a remote Digital Employee Experience score, network quality data, service performance data and employee engagement capabilities to proactively detect and react to issues impacting the Digital Employee Experience.

Monitor employees’ ability to stay productive and collaborate with their colleagues by ensuring the ongoing performance of their routine digital tools. Allow IT to quickly diagnose issues and initiate remote actions to solve IT incidents, regardless of employee location.

Provide a rich 2-way communication channel between IT and remote workers to reduce any sense of isolation and to support ongoing retrieval of remote worker sentiment. IT can combine this sentiment data with existing network data to produce a holistic view of remote worker Digital Employee Experience.

Typical challenges

No visibility into the issues remote users may be experiencing.

How we respond

Get a complete picture of desktop/laptop consumption from the end-user perspective and diagnose issues experienced by employees with ease, regardless of the complexity of the estate, whether Mac or Windows, physical or virtual.

Difficulty monitoring remote based cloud/on-premise services.

Monitor every user experience using critical business services in real time.

Inability/expensive to send on-site support or remote access into remote locations.

Use automated remediation to fix issues immediately on remote user devices.

Inability to communicate in context with remote users.

Leverage in context pop-ups to communicate with users no need for ineffective email-based communication methods or surveys.

The Benefits of our Methodology

Ensure infrastructure readiness for a remote workforce

Manage the remote working digital experience

Monitor and maintain critical remote services performance

Engage with employees to prevent isolation and provide remote support – mental health checks

Want to know more?

Medical Device Company (see video)

We want to shift away from the mindset of looking at incident data, ticket data, but to look at every single user in our population and try to understand what their day to day experience is.