Rapid Improvement

Rapid Improvement

Inject pace and urgency into continuous improvement

Rapid Improvement is the fastest way of cutting costs and boosting service to end-users and customers

This fixed term, fixed price approach to improvement breaks the pattern of service failures, multiple repeat request and embedded inefficiencies.

Existing practices are analysed, issues eliminated, and improvement opportunities identified and embraced.

Uncover, analyse and improve

With IT failures distracting IT leaders from strategy and adding cost to the bottom line, our repeatable Spin Cycles offer fast-paced improvement opportunities across the four key areas of repeat incidents, repeat requests, IT service risks and operational disciplines.

Business Outcomes

Deliver energy and action into improvement programmes

Reinvigorate IT teams and put them back in control

Reduce failure costs and release resources for profitable projects

Embed efficiencies to drive service excellence

Translate continuous improvement into competitive advantage

The benefits of our methodology are:

Deliver energy and action into improvement programmes

Reinvigorate IT teams and put  them back in control

Reduce failure costs and release  resource for profitable project

Embed efficiencies to drive service excellence

Translate continuous improvement  into competitive advantage

Why is it important?

With failures distracting IT leaders from strategy and adding cost to the bottom line, our repeatable Spin Cycles offer fast-paced improvement opportunities across the four key areas of repeat incidents, repeat requests, IT service risks and operational disciplines. Cost of failure is a drain on your operational budget and creates customer dissatisfaction. Addressing these issues provides capacity to deal with larger issues and projects and wins stakeholder confidence and support.

Accelerating Improvement

Typical challenges

Multiple failures sapping time, cost and energy.

How we respond

By prioritising and solving the top 5 repeat incidents, utilising a Kepner Tregoe style approach.

Inefficient request processes causing unnecessary delay and cost.

By optimising the most common fulfilment request processes.

Gaining an organisation-wide view of cost drains on productivity.

Gaining an organisation-wide view of cost drains on productivity.

No clear risk profile, resulting in unnecessary service disruption.

No clear risk profile, resulting in unnecessary service disruption.

Inconsistencies in the way teams deal with common tasks.

By utilising our best practices checklists and procedures to help embed improvement.

Rapid Improvement- Public Sector Client

Rapid Improvement Spin Cycle significantly reduced the overall number of requests to IT saving support and service desk effort -Top requests generating 400 calls a month. We reduced the number of repeat incidents 790 calls per month down to 90. We improved change management disciplines which included project handovers to live – this saved a lot of failure cost. We improved project management control reducing overrunning projects (75% of projects were overrunning causing lots of cost over runs). We improved the small change pipeline approach – cutting out delays and saving rework. We cleared some long standing EUC issues and improved joiners, leavers and transfers for our client.