Rapid Improvement
Inject pace and urgency into continuous improvement
Rapid Improvement is the fastest way of cutting costs and boosting service to end-users and customers
This fixed term, fixed price approach to improvement breaks the pattern of service failures, multiple repeat request and embedded inefficiencies.
Existing practices are analysed, issues eliminated, and improvement opportunities identified and embraced.
Uncover, analyse and improve
With IT failures distracting IT leaders from strategy and adding cost to the bottom line, our repeatable Spin Cycles offer fast-paced improvement opportunities across the four key areas of repeat incidents, repeat requests, IT service risks and operational disciplines.
Business Outcomes
Deliver energy and action into improvement programmes
Reinvigorate IT teams and put them back in control
Reduce failure costs and release resources for profitable projects
Embed efficiencies to drive service excellence
Translate continuous improvement into competitive advantage
The benefits of our methodology are:
Deliver energy and action into improvement programmes
Reinvigorate IT teams and put them back in control
Reduce failure costs and release resource for profitable project
Embed efficiencies to drive service excellence
Translate continuous improvement into competitive advantage
Why is it important?
With failures distracting IT leaders from strategy and adding cost to the bottom line, our repeatable Spin Cycles offer fast-paced improvement opportunities across the four key areas of repeat incidents, repeat requests, IT service risks and operational disciplines. Cost of failure is a drain on your operational budget and creates customer dissatisfaction. Addressing these issues provides capacity to deal with larger issues and projects and wins stakeholder confidence and support.
Accelerating Improvement
Typical challenges
Multiple failures sapping time, cost and energy.
How we respond
By prioritising and solving the top 5 repeat incidents, utilising a Kepner Tregoe style approach.
Inefficient request processes causing unnecessary delay and cost.
By optimising the most common fulfilment request processes.
Gaining an organisation-wide view of cost drains on productivity.
Gaining an organisation-wide view of cost drains on productivity.
No clear risk profile, resulting in unnecessary service disruption.
No clear risk profile, resulting in unnecessary service disruption.
Inconsistencies in the way teams deal with common tasks.
By utilising our best practices checklists and procedures to help embed improvement.
Rapid Improvement- Public Sector Client
Rapid Improvement Spin Cycle significantly reduced the overall number of requests to IT saving support and service desk effort -Top requests generating 400 calls a month. We reduced the number of repeat incidents 790 calls per month down to 90. We improved change management disciplines which included project handovers to live – this saved a lot of failure cost. We improved project management control reducing overrunning projects (75% of projects were overrunning causing lots of cost over runs). We improved the small change pipeline approach – cutting out delays and saving rework. We cleared some long standing EUC issues and improved joiners, leavers and transfers for our client.